Sangou Studio Docs
Contents
Before you write Where to send What to include in a problem report What we cannot answer Terms of Use
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Contact

Problem reports and enquiries about Sangou Studio products are accepted through the BOOTH message function. Questions before purchase are also accepted there.

We cannot promise a response, but we do read every enquiry.

Before you write

  • Please read the product's manual first. If the manual has an "If it does not work" section, start there. We may not answer questions that the manual already covers.
  • For products whose manual has an error code table: if the last line of an error message starts with Error code:, look the code up in that table to find how to fix it.
  • If you cannot download your purchase, first check your purchase history on BOOTH. For anything to do with how BOOTH works, such as logging in or the purchase process, BOOTH's own help pages or support desk is the reliable route.

Where to send

  • BOOTH shop: https://sangoustudio.booth.pm/
  • Please use the message function on the shop page.
  • If you cannot use BOOTH messages, the other contact details are given on the Terms of Use pages.
  • Please write in Japanese. We may not be able to respond to enquiries in other languages.

What to include in a problem report

  • The product name and version
  • Your Unity version, and the other assets and tools in your project
  • For applications, your Windows version
  • What is wrong (what you did, and what happened)
  • The error message you saw (including the Error code: line)
  • Anything else to include for a particular product is listed in that product's manual.

What we cannot answer

  • We cannot answer questions about how to use or modify tools and applications not made by Sangou Studio (such as Unity or Blender), or about compatibility and combination with other assets and tools.
  • We cannot promise to fix everything. Thank you for your understanding.
  • We cannot help with problems caused by any of the following: an environment that does not meet the stated system requirements, something that happens only in your specific environment, mistakes in the installation steps, misconfiguration, version mismatches, or conflicts with other assets.
  • We cannot answer enquiries about Sangou Studio products that have been modified, or about using modified versions of them.
  • We cannot answer enquiries about products obtained from anywhere other than the distribution source.
  • We cannot help recover lost or damaged data.
  • We cannot answer enquiries or problem reports about the features and behaviour of VRChat itself.
  • It may take some time before we reply.

Terms of Use

For the official position, please refer to the respective Terms of Use.